A cooler planet. For years, our members have urged new rules to curb global warming. In 2009, the EPA passed regulations to limit CO2.

Employment at Working Assets

Working Assets helps busy people make a difference in the world through political activism and donations to progressive nonprofit organizations. Established in 1985, we provide long distance telephone, credit card, online activism, wireless and other services to over 400,000 customers and in the process raise millions of dollars for groups working for peace, equality, human rights, education and the environment. In the 25 years we've been in business, we've generated over $65 million in donations to nonprofit groups.

We are located in San Francisco and currently have a staff of 80. All full-time positions at Working Assets include a generous benefits package, including: medical, dental, vision and life insurance; incentive bonuses; a 401(k) retirement plan; and public transit subsidies. Applicants should send a resume and cover letter that includes a brief statement about your interest in employment at Working Assets. Working Assets is an equal opportunity employer. We encourage women and minorities to apply for all available positions.

Our Current Openings

How To Apply:

For San Francisco, CA jobs, interested parties should send resume to:

  1. Working Assets
    101 Market Street, Suite 700
    San Francisco, CA 94105
  2. E-mail employment@wafs.com.
  3. Fax: 415.371.1048

NOTE: No phone calls please. If you email your resume, you should send it as ASCII text.
No attachments, please.

Marketing Analyst

We are looking for a high energy Marketing Analyst to work with other analysts and marketers to extract information from our databases and transform that information into actionable intelligence. The Marketing Analyst needs to be a highly motivated self starter. In this role, you will help CREDO make smarter decisions on who we market to, how we communicate with customers and prospects and how we allocate our Marketing dollars. We are a small company; you will work with everyone from coordinators to the CEO. CREDO is a highly analytic organization where data is the basis for every decision we make. The Marketing Analyst will need to juggle a number of projects at once in a fast paced environment where priorities can shift. Speed is critical as many of our projects are tied to the news cycle. We need a resourceful, high energy person with a commitment to get the job done. We are looking for people to own projects who are responsible for the final results. Responsibilities include: design, develop, publish and interpret regular reports on sales, attrition, political activity and customer lifecycle; extract and analyze data from multiple sources to understand customer attrition and use this information to direct our renewal, loyalty and retention programs; generate ad-hoc analysis to evaluate the effectiveness and ROI of marketing efforts; develop analytically based segmentation strategies for acquisition and retention programs; assist on complex analytic projects and building predictive models. Requires: passion for changing the world and having fun doing so; excellent quantitative and problem solving skills with at least 2-3 years of experience working in analytics; ability to convert complex analysis into a point of view on a business problem and clearly communicate it to peers and senior management; ability to think strategically about the business while tactically implementing solutions, and a quick learner who can operate in a fast paced environment. Job #79

Training and Quality Assurance Manager

Successful candidates will have customer service training skills, third party vendor management experience, and the ability to work successfully with a wide variety of others within the company whose work affects customer service agents. Requires the ability to blend a commitment to cost effectiveness with using high quality customer service to lower attrition, and the skill to quickly become fluent in the use of our customer service systems. In the mobile industry, customer service training is essentially continuous to take into account new products, rate changes, system changes and new employees. Our customer service is provided by a third party vendor that is geographically distant, so significant travel will be necessary to excel in this position. Key Job Responsibilities include: manage center training and quality assurance programs; ascertain when training needs to happen and by whom; develop specific trainings and materials or review and approve materials provided by vendor, and conduct trainer observations and monitor trainer and trainee performance. Job #78

Quality Assurance Engineer

Our Quality Assurance Engineer creates and executes test plans, test cases, and scripts for development projects supporting our billing, rating, CRM, and web systems. Other responsibilities: drive resolution of reported defects with software developers; understand and communicate defect priority; support operations/production support team in validating production defects; provide perspective and guidance on launch readiness of projects, and review and provide feedback on requirements and design documentation. Requires: 2-3 years experience in software quality assurance, with a track-record of quality releases/deliverables (based on metrics); experience with system, functional, integration, regression, and post implementation validation testing; experience with the testing of projects that touch many disparate systems and require heavy integration testing; understanding and experience of both white box and black box testing; experience negotiating with external and internal vendors during the testing lifecycle; clear/concise communication skills, and exceptional analytical skills. Job #77